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Two dead at Lexington, KY church after suspect shot a state trooper - suspect killed; SD pleads with Trump administration to release education funds; Rural CO electric co-op goes independent; New CA documentary examines harms of mining critical minerals; ID projects receive $76,000 in grants to make communities age-friendly.

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FEMA's Texas flood response gets more criticism for unanswered calls. Attorneys for Kilmar Abrego-Garcia want guidance about a potential second deportation. And new polls show not as many Americans are worried about the state of democracy.

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Rural Americans brace for disproportionate impact of federal funding cuts to mental health, substance use programs, and new federal policies have farmers from Ohio to Minnesota struggling to grow healthier foods and create sustainable food production programs.

Flyers fed up with U.S. airlines, complaints soar to new heights

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Friday, May 16, 2025   

New data show Arizona's two largest airports have fared well for on-time departures and arrivals but the same cannot be said about U.S. airlines in general.

Air travelers filed about 67,000 complaints last year, up 9% from 2023, according to a new report from the Public Interest Research Group Education Fund. The top grievances were cancellations and delays, not receiving refunds and luggage being lost or damaged.

Teresa Murray, consumer watchdog director for the group's Arizona education fund, said the number of travelers was expected to increase by about 7% this year but economic uncertainty and concerns from international travelers has curbed it. She noted Delta, Southwest and United have all indicated they will cut their number of flights in the months ahead.

"Then you throw in the safety issue," Murray added. "We don't have any way of knowing -- and I don't think the airlines really know for sure -- what to expect in the months ahead, although it is certainly expected that maybe we won't see a 7% increase in passengers this year."

Murray pointed out travelers have more rights this year than they did a year ago. For instance, complaints about refunds and delays prompted action from Congress on an FAA reauthorization bill, which mandates airlines to issue fast, no-hassle refunds if a flight is canceled for any reason. Online, people can visit pirg.org/flighttips for more information.

Murray noted overall, cancellations and delays across the nation increased last year. Just this week, Newark Airport saw many delays and cancellations after the FAA issued a ground stop following an outage at one of its air traffic control facilities. Murray argued flyers need to be in the know and on alert about where they are flying through.

"Pay attention to the news," Murray urged. "Because there are going to be other hot spots where, because of the air traffic control shortages and because of equipment, there may be some airports that are just a little bit more headache-inducing than what we've seen."

Murray realizes some are on edge about the current state of the airline industry but emphasized being courteous and respectful to fellow passengers and airline representatives goes a long way.

Disclosure: Arizona Public Interest Research Group Education Fund contributes to our fund for reporting on Civic Engagement, Consumer Issues, Energy Policy, and Urban Planning/Transportation. If you would like to help support news in the public interest, click here.


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